PROBLAY Privacy Policy

When you use PROBLAY, you may provide information directly, including:

• An email address, when you create a PROBLAY account or sign up for early access updates.
• Your name and profile photo, if you choose to sign in with Google.
• Billing and payment information, provided directly to Stripe when you subscribe.
• Any information you include when you contact PROBLAY support.

PROBLAY uses Clerk as its authentication provider. When you create a PROBLAY account, Clerk processes your email address and, if you choose to sign in with Google, the basic profile information Google shares as part of that sign-in (typically your name, email address, and profile photo). PROBLAY does not receive or store your Google account password, and PROBLAY does not itself store a password for accounts created through passwordless email sign-in.

PROBLAY's own product database keeps a local record of your account tied to your Clerk identity — your email address, display name, avatar image, and account status — so the platform can recognize you and associate your saved parlays and subscription status with your account.

If you subscribe to PROBLAY PRO, payment is processed by Stripe. Stripe collects and stores your payment card details, billing address, and related payment information directly — PROBLAY does not need to, and does not, store your complete payment card number or other full payment credentials in its own application database.

PROBLAY's own database stores subscription metadata received from Stripe, such as your Stripe customer and subscription identifiers, subscription status (for example, trialing, active, or past due), billing interval, and relevant subscription dates (such as trial and billing period boundaries). This metadata is used to determine your access to PROBLAY PRO features and is not shared for any purpose unrelated to operating your PROBLAY subscription.

As you use PROBLAY, we store information related to your use of the product where it is necessary to provide the service — for example, parlays you choose to save to your account. PROBLAY does not use any third-party advertising pixel, conversion API, or behavioral-tracking service, and does not build advertising profiles of your browsing activity across other websites. PROBLAY does record how you arrived at problay.com, as described under “Marketing Attribution Information” below.

PROBLAY's early access and newsletter signup is handled through Kit, a separate email service provider. If you subscribe to PROBLAY updates, the email address you provide is processed by Kit according to your interaction with that signup form. Newsletter subscription is independent of, and not required for, creating a PROBLAY account.

Signed-in customers may also choose to request optional PROBLAY email updates from their PROBLAY Dashboard, Account, or the welcome screen shown after signing up. These requests are optional and separate from creating a PROBLAY account. Where a request is passed to Kit, Kit processes your email address as described above. PROBLAY may also send optional lifecycle and product-update email to customers who have asked for it, delivered directly by PROBLAY using Resend rather than through Kit. Optional email of either kind can be stopped at any time using the unsubscribe link in those emails.

Like most web applications, PROBLAY's hosting infrastructure automatically records ordinary server and request logs when you visit problay.com or use the PROBLAY API — such as IP address, browser/device information, request timestamps, and the pages or API endpoints requested. These logs are used for operating, securing, and troubleshooting the service, not for advertising.

PROBLAY uses cookies and similar technologies set by Clerk, our authentication provider, to keep you securely signed in and to recognize your session as you navigate the site. These functional/authentication cookies are necessary for PROBLAY to work and are not affected by the analytics choice described below.

PROBLAY also uses Google Analytics to understand how visitors use the site and product, but only after you accept analytics cookies — Google Analytics does not load or set any cookie until you do. If you decline, no Google Analytics cookie is set and no analytics data about your visit is sent to Google. Declining analytics does not affect your ability to sign in or use PROBLAY. Google Analytics is not advertising or behavioral-tracking technology, and PROBLAY does not use it for advertising purposes.

When you arrive at problay.com — whether from another website or app, from a link that includes campaign parameters, or by opening PROBLAY directly — PROBLAY records a small amount of information about that arrival to understand how people discover the platform: the path of the page you first landed on (not the rest of the link address), the domain of the website that referred you when your browser shares one (for example, reddit.com or google.com — never the full address of the referring page), and the time of the visit. If the link includes campaign parameters — such as the standard utm_source, utm_medium, utm_campaign, utm_content, and utm_term parameters, or a click identifier added by an advertising platform such as fbclid, gclid, ttclid, msclkid, or twclid — PROBLAY also records those values. PROBLAY records only these specific values; other information in the link address is ignored. Moving between PROBLAY pages, signing in, and returning from checkout are not recorded as arrivals.

This information is stored in two first-party PROBLAY cookies (problay_attr_first and problay_attr_last) that last up to 90 days. The first holds your first recorded arrival; the second holds your most recent arrival from a campaign link or another website. These cookies contain only the arrival information described above — no email address, name, or account identifier, and no unique visitor identifier. They do not include your IP address or device details. They are set by PROBLAY itself and are not readable by advertising platforms.

If you later create a PROBLAY account, the arrival information recorded before you signed up is associated with your account; arrivals recorded more than a few minutes after your account is created are not added to it. When you start checkout, Stripe receives campaign source, medium, campaign name, ad content, and the landing-page path for attribution. Query strings are removed. The referring domain, the utm_term value, and advertising click identifiers are not sent to Stripe. PROBLAY uses this only to understand which of its own marketing efforts bring people to the platform. It is not sent to any advertising platform, is not used to target advertising to you, and is not used to personalize the research, projections, or parlay ideas you see.

You can remove these cookies at any time through your browser's cookie settings, and blocking or clearing them does not affect your ability to sign in or use PROBLAY.

When an arrival includes campaign parameters or one of the click identifiers listed above, PROBLAY also counts it in an anonymous daily total kept in PROBLAY's own database. Each total is grouped only by the date, the utm_source, utm_medium, utm_campaign, and utm_content values, the path of the landing page (not the rest of the link address), and the name of the click identifier present (for example, twclid) — never the identifier's value. These totals do not include your IP address, browser or device details, cookie contents, any visitor, session, account, or payment identifier, your email address, or the time of your individual visit, and they cannot be linked to you or to an account. Because they contain no information about you, they are kept whether or not you accept analytics cookies.

If you select the account sign-up link on certain PROBLAY landing pages, PROBLAY adds one to a separate anonymous daily total of sign-up link selections. That total is grouped only by the date, the utm_source, utm_medium, utm_campaign, and utm_content values carried on the link, and the path of the landing page. It never includes a click identifier, your IP address, browser or device details, cookie contents, any visitor, session, account, or payment identifier, your email address, or the time of your selection, and it cannot be linked to you or to an account. No cookie is set to record it. Like the arrival total, it is kept whether or not you accept analytics cookies.

If you start a PROBLAY PRO checkout, begin a PRO free trial, or make your first PRO payment, PROBLAY records when that happened, together with the related Stripe checkout, customer, subscription, and invoice identifiers, the plan you selected, and — for your first payment — the amount and currency charged, and links that record to your account and its arrival information. PROBLAY uses this only to measure which of its own marketing efforts lead to checkouts, trials, and paid subscriptions. These records are kept in PROBLAY's own database and are not sent to Google Analytics or to any advertising platform.

We use the information described above to:

• Create and maintain your PROBLAY account and keep you signed in securely.
• Provide, operate, and improve the PROBLAY product, including saved parlays.
• Process subscriptions and determine PROBLAY PRO access.
• Communicate with you about your account, subscription, or support requests.
• Maintain the security, integrity, and reliability of the platform.
• Comply with applicable legal obligations.

PROBLAY relies on a small number of service providers (sometimes called processors) to operate the platform, each acting on our behalf for the specific purpose described:

• Clerk — authentication and account sign-in.
• Google — optional social sign-in, only when you choose to use it.
• Google Analytics — site and product usage analytics, only if you accept analytics cookies.
• Stripe — subscription billing and payment processing.
• Kit — email newsletter/early access signups.
• Resend — delivery of email that PROBLAY sends directly, such as optional lifecycle updates.
• Our infrastructure/hosting provider — running the PROBLAY application and database.

We do not sell your personal information, and we do not share it with data brokers or use it for third-party advertising.

We retain account and subscription information for as long as your PROBLAY account remains active, and for a reasonable period afterward as needed for legitimate business, legal, tax, or record-keeping purposes. Saved parlays remain associated with your account until you delete them or your account is closed. You may request deletion of your account by contacting support.

Marketing attribution cookies expire after up to 90 days. Marketing attribution information associated with your account, and the checkout, trial, and first-payment records linked to it, are retained with your account information and are deleted when your account record is deleted.

We use reasonable administrative and technical safeguards designed to protect information processed by PROBLAY, and we rely on established providers (Clerk and Stripe) for the most sensitive parts of account authentication and payment processing. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

• You can review and update certain account information through your PROBLAY account.
• You can manage your PROBLAY PRO subscription, including cancellation, through the billing tools PROBLAY provides.
• You can unsubscribe from optional PROBLAY email — including newsletter, lifecycle, and marketing email — at any time using the unsubscribe link in those emails. Required account, billing, and service communications are not affected.
• You can accept or decline Google Analytics cookies, and change that choice at any time using the Cookie Settings link in the site footer.
• You can clear or block PROBLAY's marketing attribution cookies through your browser's cookie settings at any time.
• You can contact us at any time to ask about, correct, or request deletion of your information.

We may send you emails related to your account, subscription, billing, or the PROBLAY service (for example, trial or billing notices). These service communications are required, are separate from any optional email described below, and are not something you can opt out of while maintaining an active PROBLAY account, since they relate directly to your account and subscription.

Separately, PROBLAY may send optional lifecycle and product-update email to customers who have asked for it. That email is optional, is not required in order to use PROBLAY, and is not a service communication. You can stop it at any time using the unsubscribe link it contains, without affecting your account or the required service communications described above.

The PROBLAY newsletter, where offered, is delivered by Kit and is managed separately using the unsubscribe link in those emails.

PROBLAY is not directed to, and is not intended for use by, children. PROBLAY is not intended for anyone below the minimum legal age to enter into a binding agreement and, where applicable, the minimum legal age for sports wagering-related content in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

We may update this Privacy Policy from time to time as PROBLAY's product and practices evolve. If we make material changes, we will update the effective date above. Continued use of PROBLAY after a change becomes effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how PROBLAY handles information, contact us at [email protected].

PROBLAY is operated by FiveX Collective LLC.
Website: https://problay.com